Store Policy

Rugged Underground Tribal Abstractz

Client Care

At Rugged Underground Tribal Abstractz, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Privacy & Safety

Your privacy is our highest priority. We are committed to protecting your personal information and ensuring that your experience with us is both secure and. Please be assured that we take all necessary measures to safeguard your data. Thank you for your trust in our services.

Wholesale Inquiries

Inquiries are strictly by invitation. We invite serious inquiries to reach out to our sales team, as order quantities will influence the terms of the sale. Thank you for your understanding.

Payment Methods

Credit / Debit Cards

PAYPAL

Offline Payments

How To Begin a Return

To begin a return, contact us at: Rutz7360@gmail.com

Include your order number and reason for return.

Returns

You have 30 days from the date of delivery to return your item.

Items must be:

Unworn, unwashed, and unused. In original condition with tags attached

In original packaging (if applicable)

We do not accept returns for:

Final sale items
Gift cards
Undergarments or swimwear (if applicable)
Customized or personalized items

Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method.

Processing time is typically 5–10 business days (depending on your bank or payment provider).

Shipping fees are non-refundable unless the item was defective or incorrect.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent.

To request an exchange, contact us at: Rutz7360@gmail.com

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, don't hesitate to get in touch with us within 48 hours of delivery with photos of the issue at: Rutz7360@gmail.com.